Terms and Conditions

 

 

Postage and Handling:

All orders will be filled on the day or next business day of order,  please note some items may take up to 10 days to arrive depending on your location.

Postage within Australia is free for all orders $59.99 and over. A flat rate of $6.95 will be charged for all orders under $59.99. Orders are sent via Australia Post standard Parcel Post. A tracking number will be provided once your order has been despatched.

Yes, we do ship Internationally! International shipping costs will be at Australia Post basic shipping costs, please contact us by email on shopqbf@gmail.com for a quote on prices. Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient. If you are in New Zealand we have a flat rate of $20.00 for shipping. 
Please ensure all your mailing details are correct at the time of order as any returned mail will incur new shipping charges. Quick Brown Fox does not accept responsibility for lost or stolen goods once we have been notified by Australia Post that your parcel has been delivered.                  

 

 

Payment:

We accept Paypal online and credit card payment by phone.

For payments over the phone please contact 0416 116 748 or our Flinders Lane store (03) 9639 8686. 

You must provide the item code, colour and correct address at the time of order.

 

Exchange/Returns:

*This Return and Exchange Policy is only applicable to orders purchased through our Online Store.

Items purchased online may be returned for a refund, exchange, or a credit note issued at one of our retail stores provided you have a copy of your purchase receipt.  

Any item to be returned must be unworn and unwashed, in saleable condition, and still have its original tags attached. No returns on lingerie, swimwear or jewellery.

Returns will only be accepted within two weeks after shipment date.

Please contact us promptly if you have any queries regarding returns or refunds.

Ph: (03) 9639 8686 or email: shopqbf@gmail.com

 

Quick Brown Fox will not incur the postage fee of returns/exchanges, this is the responsibility of the customer.

If a refund is issued a postage and handling fee of $15 for the original delivery will be deducted from the purchase price.

Please send items to be returned to our Flinders lane address: 262 Flinders Lane Melbourne 3000